Apps / Voice
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Konet Voice
Voice brings calls into the operating context.
A planned communications workspace for business numbers, call routing, queues and record context alongside CRM and Desk.
What is planned
How Voice is expected to work.
- 01
Call routing
Design business-hours, queue, escalation and fallback paths for customer calls.
- 02
Agent workspace
Give teams caller context and the related CRM or support record before handling a call.
- 03
Activity history
Attach permitted call metadata and outcomes to the relevant customer timeline.
- 04
Quality and analytics
Review queue load, missed-call patterns and service outcomes from approved provider events.
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